So, hi. I'm really not sure where to begin so I'll start where I left off nearly a month ago and move forward... Timeline 9/20/12. I get on a plane and head East. Made it to Minneapolis before Delta, the least reliable airline in the entire world (that isn't currently in bankruptcy) with what must be an abyssmal on time record announced that our commuter jet from Minneapolis to Providence had 'a pretty big dent in the cargo door', and that they were going to have to address that before we could leave. Well, yeah. That would be good. Address the big dent in the skin of the airplane BEFORE we take off, please. Turns out the dent was bigger than they'd thought at first, so really, the next step was to 'wheel over another plane' and then we'd be all set to go. Up until this point I didn't realize that extra planes are just sort of stored...just for these occasions when a ball peen hammer and some swearing aren't going to do the trick wi...